If you’ve already purchased your pass, just go to the same webpage where you made the purchase.

If you are not already logged in, click on the content you’ve purchased and log in using the email and password you’ve set up during registration.

If you purchased your pass by using the Facebook, Google, or Twitter login buttons, make sure to use them now as well.

Try these simple yet effective fixes:

• Refresh your browser page.
• Clear your browser’s cache and cookies. Here is how to do it.
• Access the website via private/incognito mode. Here is how to do it.
• Restart your computer or device.
• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
• Try using a different device.
• Make sure you are not using a VPN.
• Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

Try the following:

• Refresh your browser page.
• Disconnect all other devices connected to your network and disable all background applications currently running in order to increase your connection speed.
• Clear your browser’s cache and cookies. Here is how to do it.
• Access the website via private/incognito mode. Here is how to do it.
• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
• Try using a different device.
• Make sure you are not using a VPN.
• Restart your router.
• Restart your device.
• Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

You can enjoy your content on a PC, laptop, tablet, phone, or a supported Smart TV regardless of where you’ve made your purchase originally.

In regards to watching on multiple devices at the same time, this will vary between different content publishers.

To find out these details for the specific content you’ve purchased, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.

1. Smart TVs

   Watching on your Smart TV will largely depend on the model of your TV.

   Certain models will allow streaming without any issues, but others might not, which is why we normally recommend using a computer, laptop, tablet or another device to enjoy your content.

    

   To stream on a Smart TV, you would use your TV’s browser to visit the webpage, log in, and watch the stream just like on your computer or tablet.

    

   However, please note that although certain models will allow the streaming without any issues, others might not.

   If you are having issues on your TV’s default web browser, you could try an alternative one, as long as your TV supports the installation of apps.
   If that fails, you can try using an HDMI cable.

    

   Chromecast and Airplay

   For Chromecast, this will depend on the content publisher’s player.

   If you see the usual Chromecast icon  in the video player, then Chromecast is supported. If the icon is not there, Chromecast is likely not supported with that video.
   If you don’t see the Chromecast icon at first, try restarting your Chromecast device and trying again. If you still don’t see it, Chromecast is likely not supported.

   The same goes for AirPlay as well.

   For more info, please contact the publisher of the content directly via the contact info provided on the content website.

For this and all other content-related questions, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.

For this and all other content-related questions, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.